Johann Misterio

MBA PMP

Web/Digital Strategy and Solutions

Summary

Versatile digital marketing professional specializing in web/digital strategy and solutions, with a strong foundation in engineering, business administration, and information technology. Proven track record of seamlessly integrating technical expertise across diverse disciplines with business acumen to drive success.

Solutions Development

Implemented innovative and systematic solutions to complex challenges in web and digital strategy, such as the development and design of an otherwise manual business process built around Robotic Process Automation (RPA).

System Administration

Adept at administering a wide array of systems, including but not limited to various business productivity tools, web development platforms, enterprise desktop governance systems, and Enterprise Resource Planning (ERP) systems. Proficient in navigating and optimizing diverse technological landscapes to ensure seamless functionality and operational efficiency.

Operations Management

Initiated and structured a successful web development operation in a previous role from staff management to formalizing a range of services. Currently leading the transformation of the current team to harness their latent web design and development talents.

Leadership and Strategy

Developed business processes documents and drafted policies to ensure operational continuity. Regularly invited to participate in steering committees within the organization, contributing valuable insights and innovative solutions to shape technology strategies.

Experience

2022 - Present NewYork-Presbyterian Hospital

Manager, Marketing Web and Technical Services

  • Oversee the entire web design, web development, and web content production operations, ensuring strategic alignment. Engage various roles within said operations by providing technical expertise and leadership to effectively meet objectives.
  • Take ownership of and manage a suite of crucial web tools/platforms for the marketing department, ensuring seamless functionality and optimal utilization. Acknowledged as the primary point of contact for these tools, providing expert guidance and support to colleagues for effective utilization and troubleshooting.
  • Develop and manage support procedures, tools, and documentation, including drafting scope documents, and policies.
  • Develop solutions and troubleshoot business challenges, often responding to technical inquiries. Leverage a deep understanding of everyday tools, including unconventional solutions within tools to address issues innovatively. Solutions include but are not limited to scripts, static web applications, automation, etc.
  • Manage technical projects, serving as the sole subject matter expert for all technical aspects. Collaborate seamlessly with internal and external technical partners, ensuring effective coordination and communication throughout project lifecycles.
2016 - 2022 Rutgers University, Office of the Chancellor - IT Services

Unit Computing Manager, Web Services

I simultaneously lead and operate as a part of a team of web development/design specialists to provide users (1) a highly customized digital/web presence, (2) digital/web-based solutions, and (3) planning and infrastructure to make all of the above possible.

  • Designed plans for implementing industry trends and technologies in DevOps to the web team, and to the rest of organization.
  • Drafted business policies and processes to keep up with technology adoption.
  • Maintained and improved the server infrastructure responsible for hosting over one-hundred (100) sites and applications across different environments.
  • Managed and coordinated web development projects to produce solutions and facilitate appropriate communications and resource-sharing between the departments and various stakeholders in senior leadership.
  • Developed tools for a more efficient web development experience for the web team and the rest of the organization.
  • Developed custom solutions using Microsoft Power Platform suite of software such as PowerApps, PowerAutomate, and SharePoint.
2012 - 2016 Rutgers University, Undergraduate Affairs & Student Affairs

Unit Computing Specialist

I was tasked with operational continuity of the IT technical support operation, performing tasks across multiple support levels.

  • Provided end-user support, remote and on-site installation, and maintenance of computing environments, software, hardware, and related technologies and tools.
  • Performed periodic software updates and hardware upgrades.
  • Processed software and hardware technology procurement, purchasing, and installation on behalf of customers.
  • Maintained documentation of systems, procedures, and networks.
  • Hired, trained, and managed student employees who operate the IT Support Desk.
  • Took product ownership of special interest IT projects such as the management of SharePoint intranets and solutions.
2007 - 2009 Optics For Research Inc.

Assistant to the Quality Control Engineer

  • Worked with customers to coordinate Return Merchandise Authorization (RMA) procedures.
  • Coordinated with in-house technicians, engineers, and other staff to process returned merchandise in a timely manner.
  • Interfaced with an Enterprise Resource Planning (ERP) system to log transactions for the whole process.

Education

2015 - 2019 Rutgers Business School

Master of Business Administration

Area of Study: Supply Chain Management - Enterprise Resource Planning (ERP) systems

2009 - 2012 Rutgers School of Engineering

Bachelor of Science, Chemical Engineering

Magna Cum Laude

2007 - 2009 Hudson County Community College

Associate of Science, Engineering Science

Magna Cum Laude

Certifications

Project Management Professional (PMP)®

Project Management Institute 2020

Skills

Technical

Content Management Systems (CMS)

Drupal

Continuous integration/continuous delivery (CI/CD)

Jenkins GitLab CI/CD GitHub Actions

Web Development

PowerApps SharePoint Jekyll Docker Bootstrap HTML CSS SASS JavaScript API

Robotic Process Automation (RPA)

PowerAutomate

System Administration

Windows Server OS

Enterprise Desktop Administration

Windows OS Mac OS

Scripting

PowerShell Unix Shell Python Git

Enterprise Resource Planning (ERP)

SAP Microsoft Dynamics

Cloud Infrastructure

Amazon EC2 Google Cloud Platform

Collaboration / Work Management

Asana Adobe Workfront Smartsheet

Other

PowerQuery

Leadership/Strategy

Project Management

Agile

Operations Management

Technical Staff Management Customer Service Customer Management

Communication Skills

Policy Development Technical Presentation Trainings Documentation Management

Miscellaneous

Languages

Japanese: Conversational Fluency