Johann Misterio

Manager, Marketing Web and Technical Services

• Oversee the entire web design, web development, and web content production operations, ensuring strategic alignment. Engage various roles within said operations by providing technical expertise and leadership to effectively meet objectives.
• Take ownership of and manage a suite of crucial web tools/platforms for the marketing department, ensuring seamless functionality and optimal utilization. Acknowledged as the primary point of contact for these tools, providing expert guidance and support to colleagues for effective utilization and troubleshooting.
• Develop and manage support procedures, tools, and documentation, including drafting scope documents, and policies.
• Develop solutions and troubleshoot business challenges, often responding to technical inquiries. Leverage a deep understanding of everyday tools, including unconventional solutions within tools to address issues innovatively. Solutions include but are not limited to scripts, static web applications, automation, etc.
• Manage technical projects, serving as the sole subject matter expert for all technical aspects. Collaborate seamlessly with internal and external technical partners, ensuring effective coordination and communication throughout project lifecycles.

Unit Computing Manager, Web Services

I simultaneously lead and operate as a part of a team of web development/design specialists to provide users (1) a highly customized digital/web presence, (2) digital/web-based solutions, and (3) planning and infrastructure to make all of the above possible.

• Designed plans for implementing industry trends and technologies in DevOps to the web team, and to the rest of organization.
• Drafted business policies and processes to keep up with technology adoption.
• Maintained and improved the server infrastructure responsible for hosting over one-hundred (100) sites and applications across different environments.
• Managed and coordinated web development projects to produce solutions and facilitate appropriate communications and resource-sharing between the departments and various stakeholders in senior leadership.
• Developed tools for a more efficient web development experience for the web team and the rest of the organization.
• Developed custom solutions using Microsoft Power Platform suite of software such as PowerApps, PowerAutomate, and SharePoint.

Unit Computing Specialist

I was tasked with operational continuity of the IT technical support operation, performing tasks across multiple support levels.

• Provided end-user support, remote and on-site installation, and maintenance of computing environments, software, hardware, and related technologies and tools.
• Performed periodic software updates and hardware upgrades.
• Processed software and hardware technology procurement, purchasing, and installation on behalf of customers.
• Maintained documentation of systems, procedures, and networks.
• Hired, trained, and managed student employees who operate the IT Support Desk.
• Took product ownership of special interest IT projects such as the management of SharePoint intranets and solutions.

Assistant to the Quality Control Engineer

• Worked with customers to coordinate Return Merchandise Authorization (RMA) procedures.
• Coordinated with in-house technicians, engineers, and other staff to process returned merchandise in a timely manner.
• Interfaced with an Enterprise Resource Planning (ERP) system to log transactions for the whole process.

Master of Business Administration

Area of Study: Supply Chain Management - Enterprise Resource Planning (ERP) systems

Bachelor of Science, Chemical Engineering

Magna Cum Laude

Associate of Science, Engineering Science

Magna Cum Laude